Language is one of the mediator’s most valuable currencies; the words you use in a mediation can make or break a session. Think, for instance, about the difference between calling something a “plan” versus calling it an “agreement.” Most parties may be able to get behind creating a plan for moving forward, while many will bristle at the idea of agreeing to anything the person on the other side of the table says.
But how do you know what language to use? What are the guiding principles you should follow? This post will guide you through some of the concepts you should be thinking about when approaching language as a mediator.