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Join us online for one of our most popular workshops!

 Preparing for Difficult Conversations* on November 17, 2020, 5:30PM-7:30PM 


Is there a conversation that you've been avoiding? Maybe it's something about an important relationship in your life or about a deeply held belief. In this 2-hour workshop, participants are given tools to plan and prepare to have a difficult conversation. This session focuses on strategies to manage internal responses to high-conflict dialogue, preparing language and approaches to frame and carry out the conversation, and approaches to de-escalate so that we can have more productive conversations. 


*No mediation experience necessary to take this course.

CLE, SHRM and Social Work CEU credits available

If you'd like to donate a spot in the workshop, please click HERE.


This 2 day Eldercare and Probate Mediation training focuses on Adult Guardianship and Family Caregiver Mediation as well as mediation after the death of a parent. Adult Guardianship and Family Caregiver mediation are quite different from other types of mediation. Probate mediation is similar to civil mediation, but the emotions are often at an extreme.  We focus on inclusion of the older person's voice in the mediation and techniques for working in multiparty family mediations. At the conclusion of the training, participants will be prepared to organize and perform Elder Mediations. Meant for both mediators and possible participants in mediation, this is an advanced training for those who have already taken basic mediation training and an introduction to Elder Mediation for those who have not. 


  • Differences between elder mediation and other types of mediation

  • Guardianship/conservatorship law and practice

  • Capacity and disability issues

  • Red flags for elder abuse

  • Confidentiality issues

  • Multiparty mediation and family dynamics

  • Deciding who should be present at the mediation

  • Working with attorneys, court representatives, GAL's (guardian ad litems) and institutional representatives

  • Role of community resources, support persons, advocates, and surrogates in mediation

  • Ethical standards for elder mediators

  • Mental and physical effects of aging, disabilities, and accommodation in mediation

  • Societal and participant bias, family and cultural attitudes, and their impact on the mediation process

  • Pre-mediation interviews and screening for appropriateness of mediation


This training is taught by Zena Zumeta of the Mediation Training & Consultation Institute (MTCI) at our downtown Chicago office.

Please note: This training is co-sponsored by CCR, but is not led by our volunteers and does not meet our volunteer approval qualifications. This training focuses on the substantive area of elder care.


Check back for 2020 dates!


Center for Conflict Resolution 11 E. Adams Street, Suite 500 Chicago, IL 60603


8:30am -5 pm each day


CME, CEU, CLE and Professionalism credits available.


Early bird rate: $775.00/person*
Regular rate: $825.00/person
*775.00 early bird rate is available until 28 days before the start of training.

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