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Finance & Operations Manager

The Organization: The Center for Conflict Resolution (CCR) is an independent, not-for-profit organization with a mission to work with individuals, communities, courts and other institutions to manage and resolve conflict. CCR accomplishes this mission by offering mediation services and conflict management training. CCR’s services and programs are carried out by a roster of approximately 180 volunteer mediators and 27 full and part-time staff members, under the direction of a Board of Directors. For more information, visit our website at


Position Description: The Finance & Operations Manager is responsible for completing the essential functions related to office operations, IT management, financial administration and HR administration. Through operations management and process improvement, the Finance & Operations Manager ensures efficient processes, policies, and systems that allow team members to operate in their roles effectively and smoothly. This position is hybrid, requiring in-person at our Chicago office and remote work.


HR Administration



  • Assists with the recruiting of new employees by posting jobs and conducting interviews

  • Assists with the onboarding processes for new employees, including setting up the new employee in all systems

  • Helps to manage employee benefits and ensure compliance with local, state, and federal regulations

  • Assists in the review and updating of human resources policies and procedures and maintaining the employee handbook

  • Supports Deputy Executive Director on HR-related research and issues

  • Completes activities to ensure the proper payment of employees, including tracking salaries, running payroll, recording employee vacation time, and monitoring comp time hours

  • Coordinates with payroll services on employee payroll issues and records appropriate information in accounting software

  • Maintains employee records

  • Assists in employee engagement efforts


IT Management


  • Assists in managing all office computers, the server, and other tech equipment

  • Assists in maintaining the equipment for new team members, including their computer, phone, email address, and software needs

  • Manages the database system and maintains solid database management practices

  • In collaboration with the DED, leads the technical troubleshooting for IT-related needs and acts as the liaison with the IT consultant for advanced issues

  • Manages the organization’s website in collaboration with other staff

  • Assists in monitoring the organization’s software licenses by completing renewals, identifying non-profit discounts, and evaluating needs to ensure efficient work operations




  • Helps to organize the office and backend operations to ensure it runs smoothly

  • Assists Deputy Executive Director in managing building, postal, telecommunications, and other services

  • Assists Deputy Executive Director in researching, selecting and managing vendors

  • Ensures office space is clean, prepared, and stocked for events and visits




  • Manages payroll service, including reimbursements for expenses

  • Helps to manage CCR income and expenses by completing account reconciliation, paying bills, and overseeing all deposit related activities



Competencies include:

  • Is highly organized and detail-oriented

  • Operates both autonomously and collaboratively to ensure organizational effectiveness

  • Sees both the big picture and the small details and understands how each impacts the mission and its strategic goals

  • Acts proactively and can identify risks before they become problems and take advantage of opportunities

  • Exemplary strategic thinking and problem-solving skills with the ability to prioritize based on the mission and the organization’s immediate and long-term needs

  • Strong communication skills that make others feel heard and supported

  • Builds rapport and collaborates with CCR team members, partners, volunteers, and board members

  • Can identify and drive process improvement activities that lead to operations efficiencies 

  • Understands facility management and office technology



  • 3+ years of experience with a non-profit

  • Experience with HR and database platforms

  • Non-profit or business operations management experience

  • HR experience within a small company or non-profit

  • Demonstrated tech management and troubleshooting skills


Hours, Benefits, and Salary: This is a full-time position with benefits. Salary $55-70K/year with room for growth. The position is hybrid, with at least two days/week in the office in the downtown Chicago location.


CCR offers competitive a competitive benefits package, including but not limited to:  health/dental/vision insurance through BCBSIL; 401(k) with limited employer match; life insurance; professional development opportunities; paid time off for Cook County holidays; and more.



How to Apply: E-mail a résumé to the attention of Whitney Trumble, Deputy Executive Director, at [email protected], and answer the questions at the following link: No cover letter, please.




Deadline to Apply: May 1, 2024

Start Date: June 3, 2024



CCR recognizes that this position wears a lot of hats: you might have not every requirement listed above, but please apply anyway! We will consider comparable experience and skills when hiring.



CCR is an Equal Opportunity Employer


The Center for Conflict Resolution is an equal opportunity service provider that values the richness of Chicagoland’s diverse communities and emphasizes inclusiveness. The Center provides our client base with quality mediation services regardless of race, ethnicity, gender, sexual orientation, class or socioeconomic status, age, religion, national origin, disability, professional background or other characteristics. We strive to reflect the diverse communities we serve in our staff, our board and our volunteers.

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