Programs Manager - Early Resolution Program
Looking for an opportunity to enter into the field of conflict resolution and mediation? Join our team-oriented, friendly and professional staff at the Center for Conflict Resolution and get a head start in the world of Alternative Dispute Resolution.
The Organization: The Center for Conflict Resolution (CCR) is an independent, not-for-profit organization, whose funding comes from public and private sources. CCR provides mediation services to the Chicago area, focusing on people of limited means, nonprofits, and institutions supporting the public and community interest. CCR’s programs are run by a staff of twenty-seven and more than 180 volunteer mediators. For more information about the organization, see www.ccrchicago.org.
Please note that this position is fully remote, with some in-person events throughout the year. For this opening, preference will be given to candidates located in the Chicagoland area.
Position Responsibilities:
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Manage court referrals to the Early Resolution Program, including intake and referrals to legal service providers, as well as coordination with the public, legal aid partners, and court personnel.
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Represent the Early Resolution Program on remote court calls, including providing case updates to court personnel and assisting referred parties with navigating virtual environments
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Coordinate and schedule virtual mediation sessions in partnership with the public and CCR’s court programs.
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Maintain case records, including extensive data entry.
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Communicate via telephone and e-mail with clients about CCR’s services.
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Support volunteer mediators in virtual mediation sessions
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Train to be a mediator and mediate as needed.
Qualifications: The qualified candidate must:
Minimum Qualifications
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Be able to work in a remote team environment, as well as independently;
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Have experience in direct client service;
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Possess excellent communication and organizational skills;
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Be able to effectively multitask;
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Have seasoned computer skills, including experience with Zoom and Slack.
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Be able to display and support CCR’s Core Values
Desired Qualifications
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Be located in Illinois (Chicagoland area preferred)
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Have experience in mediation
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Have experience working with court or legal systems
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Bachelor’s degree preferred but not required
Hours, Benefits, and Salary: This is a full-time position with benefits. Salary $50,000/year.
CCR offers a competitive benefits package, including but not limited to: health/dental/vision insurance through BCBSIL; 401(k) with limited employer match; life insurance; professional development opportunities; paid time off for Cook County holidays; and more.
How to Apply: Email a résumé to the attention of Lizzie Boeringa, Assistant Director of Programs – Early Resolution Program, at [email protected] and click on the following link to answer job-related questions: https://forms.gle/xZ4XhkjzHrTCXTXB8
Please do not submit a cover letter.
NO PHONE INQUIRIES.
Deadline to Apply: Applications will be considered on a rolling basis until the position is filled.
Start date: ASAP
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CCR is an Equal Opportunity Employer
The Center for Conflict Resolution is an equal opportunity service provider that values the richness of Chicagoland’s diverse communities and emphasizes inclusiveness. The Center provides our client base with quality mediation services regardless of race, ethnicity, gender, sexual orientation, class or socioeconomic status, age, religion, national origin, disability, professional background or other characteristics. We strive to reflect the diverse communities we serve in our staff, our board and our volunteers.