Training Assistant - Training Department
The Organization: The Center for Conflict Resolution (CCR) is an independent, not-for-profit organization with a mission to work with individuals, communities, courts and other institutions to manage and resolve conflict. CCR accomplishes this mission by offering mediation services and conflict management training. CCR’s services and programs are carried out by a roster of approximately 180 volunteer mediators and 27 full and part-time staff members, under the direction of a Board of Directors. For more information, visit our website at www.ccrchicago.org.
Position Description: The Training Assistant provides experienced, detail-oriented, deadline-driven administrative support and coordination to the Training Department, Training Director, and the Assistant Director of Training. The Training Assistant should be an organized professional with excellent communication skills who can work effectively with the Training Department, CCR staff, volunteers, and clients. The position requires problem-solving skills, superior organizational skills, ability to manage complex and competing priorities, strong customer service orientation, and flexibility. This position is hybrid, requiring in-person at our Chicago office and remote work.
Duties and Responsibilities:
Training Support - Manage logistics and details of the training process, including, but not limited to:
Handle registration process for training programs (inquiries, website updates, database entry, payment/balance due, correspondence, etc.)
Prepare training materials, including schedules for simulated mediations, and send to training participants
Manage logistics for trainings
Update training materials
Role play as a party in demonstrations and simulated mediations
Provide general support and tech support for the Training Department
Respond to inquiries about CCR’s training programs
Manage ad hoc projects as necessary
Display exceptional project management and communication skills, including returning all calls and emails within one business day
Demonstrate high self-discipline and strong work ethic with an ability to manage in an independent work setting
Demonstrate outstanding problem-solving skills
A successful candidate must have a commitment to CCR’s mission and not-for-profit work; be a self-starter with exceptional verbal and writing ability; have excellent organizational skills and strong problem-solving abilities; and be able to work in a team environment as well as independently. This position will require a solid understanding of and comfort using MS Office software (especially Word, Excel, and PowerPoint), Google Suite, and Zoom. Experience with CRM (Salesforce, QuickBooks, etc.) is preferred.
Experience with mediation or conflict resolution, including formal training, is preferred, although not required to be successful in this position.
Hours, Benefits, and Salary: This is a full-time position with some evening and weekend work required.
CCR offers competitive a competitive benefits package, including but not limited to: health/dental/vision insurance through BCBSIL; 401(k) with limited employer match; life insurance; professional development opportunities; paid time off for Cook County holidays; and more.
Salary Range: $44,000 – $48,000/year.
How to Apply: Email a résumé to the attention of Jenna Silver, Training Director, at [email protected] and click on the following link to answer job-related questions: https://forms.gle/2esfkTMRGCWhS3Ym6. Please do not submit a cover letter.
Deadline to Apply: Tuesday, January 23
Start date: ASAP
CCR is committed to the principles of equal employment opportunity, without regard to race, color, religion, national origin, gender, age, qualified disability, or sexual orientation or any other protected class. CCR is an Equal Opportunity employer seeking to build a workforce that reflects the diverse community we serve.