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Programs Manager-Early Resolution Program

Looking for an opportunity to enter into the field of conflict resolution and mediation? Join our team-oriented, friendly and professional staff at the Center for Conflict Resolution and get a head start in the world of Alternative Dispute Resolution.


The Organization: The Center for Conflict Resolution (CCR) is an independent, not-for-profit organization, whose funding comes from public and private sources. CCR provides mediation services to the Chicago area, focusing on people of limited means, nonprofits, and institutions supporting the public and community interest. CCR’s programs are run by a staff of twenty-seve and more than 180 volunteer mediators. For more information about the organization, see


Please note that this position is fully remote, with some in-person events throughout the year.


Position Responsibilities:


  • Manage referrals through the Early Resolution Program, including intake and referrals, as well as coordination with the public, referral partners, and court personnel.

  • Represent the Early Resolution Program on court calls, including providing case updates to court personnel and conducting in-court intake for new referrals.

  • Coordinate and schedule virtual mediation sessions in partnership with the public and various court programs.

  • Maintain case records, including extensive data entry.

  • Telephone and e-mail communication with clients about CCR’s services.

  • Support volunteer mediators in virtual mediation sessions

  • Train to be a mediator and mediate as needed.


Qualifications: The qualified candidate must:


  • Be able to work in a remote team environment, as well as independently;

  • Have experience in direct client service;

  • Possess excellent communication and organizational skills; and

  • Have seasoned computer skills, including experience with Zoom and Google Suite Editors.

  • Bachelor’s degree preferred but not required


Hours, Benefits, and Salary: This is a full-time position with benefits. Salary $49,000/year.


CCR offers a competitive benefits package, including but not limited to:  health/dental/vision insurance through BCBSIL; 401(k) with limited employer match; life insurance; professional development opportunities; paid time off for Cook County holidays; and more.


How to Apply: E-mail a résumé to the attention of Lizzie Boeringa, Assistant Director of Programs – Early Resolution Program, at [email protected] and click on the following link to answer job-related questions: Please do not submit a cover letter.




Deadline to Apply: Applications are due by 4/19/24.


Start date: ASAP


CCR is an Equal Opportunity Employer


The Center for Conflict Resolution is an equal opportunity service provider that values the richness of Chicagoland’s diverse communities and emphasizes inclusiveness. The Center provides our client base with quality mediation services regardless of race, ethnicity, gender, sexual orientation, class or socioeconomic status, age, religion, national origin, disability, professional background or other characteristics. We strive to reflect the diverse communities we serve in our staff, our board and our volunteers.

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