There are many tools in the mediator’s toolbox, and the process would not work but for any number of them, including neutrality, non-judgment, active listening, … the list goes on. One of the defining characteristics of mediation is confidentiality. Confidentiality helps provide a space where parties feel comfortable sharing intimate details that one would not, under normal circumstances, confide in a stranger.
You’ve been scheduled for mediation at the Center for Conflict Resolution (CCR). You may be anxious about meeting with the other party and there are probably a number of questions running through your mind: What will the process be? What can I do to prepare? Will this be worth my time?
Frank D. Hill is a volunteer with CCR. In addition to this blog, Frank helps manage CCR's social media presence.